Archive for communication skill
Business Communication -You need to Be Understood and More Effective
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Communication in business is essential for many reasons.
Your organisations planning and monitoring of business processes require you to convey the information required to facilitate getting the task completed . This can take many forms and may include modern electronic methods or a simple office circular .
What is important is that your message is comprehended by the recipient . Communication is based in encoding your message in a manner that people can decode it and still know the exact meaning of what you said.
The English language is crammed with ambivalent words that can have many interpretations subject to the circumstances they are used in. It’s a bit like the childrens game called Chinese whispers. A classic example is “Send reinforcements we’re going to advance” which is eventually transformed into “Send three and fourpence, we are going to a dance”.
This is fun in a childs game a business owner needs more than fun to survive .
So… What is a way that you can check that your message has got through so that you get the exact results you expect ?
It’s quite easy …
Simply ask !
By ascertaining that your instructions is clearly decoded in the way that you needed it to be simply ask the receiver of your email what they understood about your meaning and the reason for sending it .
You can also train your teams or other business associates to reflectively listen to what you have said or written .
eg : You have just sent out an email to all of your team telling them that sales are down and if the sales revenues aren’t increased then your quarterly income targets won’t be met .
Active communication is where the person who gets your communication will reflect back to you what they understood about what you said .
” So, John , what you are telling theteam is that we have to increase our sales this month or we will be out of business “
Your options are then to either make the message clearer , If it isn’t received correctly or you can state that Yes that’s correct . The advantage of active listening is that all parties are clear right from the start and this will reduce lost time, later when you have to rectify the mistakes created by bad communication .
There are so many ways that you can have more powerful business communication.
Assertive Communication
Posted by: | CommentsHow can you use assertive communication without being the bad guy?
Many people confuse being assertive with being selfish. Being assertive means nothing more than being clear on what you want and expressing it.
Sometimes, the recipient of your message will make an emotional judgment about what you’ve said that is based on their own needs. Because this judgement is an emotional one, it’s often the case that it’s not rational. Separating emotion from logic is one of the challenges that you will face when making an assertive communication.
It goes without saying, therefore, that before using assertive communication you will have stepped back and looked at all of the options objectively. Until you have done so, and you’re absolutely certain that what you’re about to say is in the best interests of all concerned, it may be better to hold your counsel.
By going through the process of stepping back you’ll be able to assess the situation from a detached and logical view point. Having this objectivity will assist you greatly in deciding whether or not it is prudent to use assertive communication.
In all communications between people the ultimate objective is to create a situation in which all parties win. Being assertive does not imply that you must win and they must lose. Nor should it imply that you must be right.
When approaching a situation where you feel you need to use assertive communication, it may be better to look at it from the view point of “what can I do or say that will make this situation better for me and for the other person?” If you also start your message to the other party by preframing it with a statement such as “I have thought this through and I believe that this may be the best course of action for us to take. I’m say this because I believe this is in both of our best interests. I’m not saying this because I want to, or need to, win. What I’m about to say is so that you can win and I can win.”
At this point, it would be better if you wait for the response from the other person and adjust your message to address their answer. By doing this, they will feel heard and understood, and they will be far more likely to cooperate with your request.
Once you’re both agreed that the conversation is about creating the best possible outcome for all parties, you can then proceed with your assertive communication.
Being assertive does not mean blaming, critising or putting the other person down in any way. You merely state what happens, the concrete affect that it has on you, and how you feel as a result of it. By doing it this way, if you stick to this formula, the other person will be unable to dispute what actually happens when they do whatever they do.
However…
There’s always the danger that the other party will disagree with whatever you say, including the things in the formula. At this point you’re then faced with a choice. You can either restate the things you said earlier or you can choose to terminate the conversation and reconsider other ways you can say what you want to say.
In some situations, other people are so entrenched in defending their way of thinking or being that nothing you say will change their perspective. If that is the case, you may have to reconsider whether or not you wish to continue with that relationship.
Communication Skill
Posted by: | CommentsCommunication skill….
What is it and how do you get it ? More importantly what do you do with it once you have it.
This article should answer all of these questions for you so lets take them one at a time.
What is Communication skill ?
Communication skill is the ability to convey your ideas, thoughts and passions with other people in such a way that they can hear and understand the meaning you’re trying to get across. Seems simple enough doesn’t it…?
The reality is that most of the problems in the world are due to peoples inability to carry out this apparently easy task.
So what are the things that get in the way ?
By the way if you’re one of the people that find communication difficult, it’s not your fault. You were never taught just how important communication skill is by your parents or at school and in most cases they didn’t know how to teach you, anyway.
I’ve been there too…
And until I sorted out my ability to get the message across I was a stuttering fool with a speech impedement and a gawky stance.
How do you get communication skill ?
There’s a couple of things that you can do. They all involve you having to actually do something. ( It’s tough I know…. but you’ll love your self once you’ve done it )
First off work out why you want to improve your communication skills. What is it about your current skill level that’s holding you back from getting what you want ? Is it that job, the girl or guy that you want to be with or maybe it’s as simple as being able to get on with your kids. These are all valid reasons.
You can look at these reasons in two ways. What you want..To be confident, the life and soul of the party, the guru or even the boss.
And you can look at what you don’t want. To feel shy, lonely and like a wilting wall flower waiting there for someone to come over and talk to you at a party. ….Maybe even just to get an invite to a party….
And here’s the bonus…
Once you have sharpened up your communication skills you get more confident about approaching people and talking with them. In fact you get more confident all round.
Period !
Next thing to do after you’ve worked out your reasons to improve communication for you, is to get clear on a plan. Now I’m not expecting you to know how to do that.
Let’s look at a few ideas that are easy for you to do and that cost you next to nothing.
1/ Go to a library and lay your hands on a stack of books on communication skill. THEN take them home with you and READ THEM !
Take all of the tips and tricks inside of those books and put them into practise. This is the secret of the richest and MOST successful people on the planet.
They actually do stuff !!
All those other folks don’t even take the cellophane off of the stuff that they buy on the net or in Borders. They do nothing so they change nothing.
I figure that if you’ve read this far
you’re not one of those people.
Whew..! I’d hate to think I was sitting here writing this if you’re not gonna read it ! Or worse still read this and then not take action. You don’t strike me as that type of person.
Back to improving your communication skill.
In the space of a weekend you can get through a stack of books or DVDs or tapes. In fact whatever works best for you is what’s best for you.
There’s one more thing that makes this work better> Two in fact but one thing at a time…
First thing.Make NOTES. That’s it. Simply by pulling out the bits that interest you and writing them down you will increase your memory of what you’ve read by somewhere around 27%. You’ll be ahead of the game in no time.
The next thing is….( and this is really really important ) is to practise what you learn. Do it every day. set your self up a schedule and stick to it
like GLUE.
The reason for this is that every champion who has ever been great practises every day. Without fail.
Here’s the thing
Nobody but you has to know that you’re doing all that practising. You probably have a bathroom or a bedroom or some other quiet place that you can use until you’re confident enough to let yourself loose on the world.
Now I hear you say that you don’t want to be a champion and you don’t hav eto be. NOPE!! It’s fine to do what you need to do until you get what you want. If you need to you can go back and re-read the first part of this article.
Another thing that you should do is to pat yourself on the back for taking action.
Unlike around 70% of the population you are getting off of your butt and doing something for you that will make incredible changes in your life…
Plese get back to me and let me know how you’re doing and remember to check back here regularly as I’m planning to set up a free resource page on this site that you’ll be able to access…
NOW -Go get ‘em !
PS Don’t beat your self up if you don’t get there straight away. In life there’s only two results you can get. Success or Feedback on what you can improve on
The Communication Skill For Making Your World Better….Rapport
Posted by: | CommentsIf there is one communication skill that will make your world a better, happier and more pleasant place to live that skill would be rapport.
Rapport skills are what politicians, counsellors, and leaders use to create trust and understanding with you. These skills are also used by sales people to get your trust, so that they have a better chance of making that sale.
You also use these same skills with your friends and family. They are the basis for all bonds of respect. You already use this communication skill and probably without being aware of it. Rapport is hard wired in your brain and is one reason that we are so successful as a species.
What rapport does is it creates the feeling of understanding with the other person. Understanding creates trust which in turn creates a sense of openess.
So what is this thing called rapport and how do you create it.
Rapport is a state where you feel good usually, though there are negative forms of rapport as well. As we are here to leave you in a positive state of mind we will only deal with the first type.
Rapport Communication Skill Diagram
The diagram above shows the main ways that you create rapport.
Because you receive data or information from your world or environment in different ways ( Modalities ) there are several pieces to the rapport puzzle.
The first is auditory, which is to do with sounds and speech. By matching the speed of the other persons speech: their volume, tone, speed of speaking and the types of words that you use they will feel understood.
The next modality is visual. If you match the other persons body position and their gestures you will create even more trust and understanding. Who else wants to feel trusted and understood ?
The third and final part of the rapport skills you can use is to match the breathing rate and depth of the other person.
Obviously this is just a brief overview of what is involved in creating rapport. There is so much more to learning this communication skill.
However, even just practising the three areas above will make a real improvement in your relationships.
Take them out into your world and give then a try…
Communication Skills For You To Get What You Really Really want….
Posted by: | CommentsGetting what you really want…That’s what communication skills are for.
Whether it’s making a million bucks; having a family that loves each other; creating the business of your dreams or planning a vacation.
The one skill that is common to all of these things and just about everything else, is having great communication skills.
Go to the link below to discover more about all the ways rhat you can get those skills.
Communication Skills
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The most important skill in life is learning how to deal with people. This is a leverage skill that will make you more successful in your personal and work life. Secret Impact teaches individuals and businesses the best kept secret in life, the core of interpersonal skills. Our system takes a 2 dimensional approach teaching people to understand themselves first, then how to apply this when dealing with others to make you a better communicator. Our system identifies core strengths and weakness of an individual’s, how to improve one’s self communication style, how to communicate better with others based on human behavior patterns, and reduce conflict.
Duration : 0:6:43
Communication in the Workplace
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Two robots talking about how to communicate effectively in the workplace.
Duration : 0:4:22
Compared: Shoe Shopping & Assertive Communication
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Why do women love shoes? Because they love shopping for them! And when you know what you want, it’s easier to get it! …
But what if you don’t know…
! Joe Urbanski is a Personal Development Coach & Trainer with The OnDemand Coach, specializing in one-to-one coaching and workshops to support your leadership and confidence, career fulfillment, communication and teamwork, and time management…all so that you can Become The Coach Of Your Own Life(TM). Learn more at www.TheOnDemandCoach.com!
Duration : 0:3:36
Communication Workshop – Active Listening CPNE East
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Active Listening workshop held at the Unity Centre for Holistic Living. Conducted by Creative Parenting for the New Era – East (CPNE East) Facilitators.
This workshop was held Oct 3 2009 at Unity Centre for Holistic Living, St. Joseph Trinidad. CPNE East conducts FREE workshops to help Families in different areas of their life with focus on families in East Trinidad. Our group was trained by the CPNE parent body which is led by Joan Bishop.
Duration : 0:6:46
Business Management & Customer Service : Effective Team Communication Skills
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Effective team communication skills include informing team members about their specific roles, getting feedback from the team, allowing equal involvement during brainstorms and having team incentives. Communicate with a team on a regular basis with tips from a business consultant in this free video on running a small business.
Expert: Helen Vella
Contact: www.vellaandassociated.com
Bio: Helen Vella has worked in the corporate world for more than 25 years, and with this experience, set up her own business more than eight years ago in the United Kingdom.
Filmmaker: Suzie Vigoin
Duration : 0:1:58