Archive for business communication skills
Business Communication -You need to Be Understood and More Effective
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Communication in business is essential for many reasons.
Your organisations planning and monitoring of business processes require you to convey the information required to facilitate getting the task completed . This can take many forms and may include modern electronic methods or a simple office circular .
What is important is that your message is comprehended by the recipient . Communication is based in encoding your message in a manner that people can decode it and still know the exact meaning of what you said.
The English language is crammed with ambivalent words that can have many interpretations subject to the circumstances they are used in. It’s a bit like the childrens game called Chinese whispers. A classic example is “Send reinforcements we’re going to advance” which is eventually transformed into “Send three and fourpence, we are going to a dance”.
This is fun in a childs game a business owner needs more than fun to survive .
So… What is a way that you can check that your message has got through so that you get the exact results you expect ?
It’s quite easy …
Simply ask !
By ascertaining that your instructions is clearly decoded in the way that you needed it to be simply ask the receiver of your email what they understood about your meaning and the reason for sending it .
You can also train your teams or other business associates to reflectively listen to what you have said or written .
eg : You have just sent out an email to all of your team telling them that sales are down and if the sales revenues aren’t increased then your quarterly income targets won’t be met .
Active communication is where the person who gets your communication will reflect back to you what they understood about what you said .
” So, John , what you are telling theteam is that we have to increase our sales this month or we will be out of business “
Your options are then to either make the message clearer , If it isn’t received correctly or you can state that Yes that’s correct . The advantage of active listening is that all parties are clear right from the start and this will reduce lost time, later when you have to rectify the mistakes created by bad communication .
There are so many ways that you can have more powerful business communication.
The Communication Skill For Making Your World Better….Rapport
Posted by: | CommentsIf there is one communication skill that will make your world a better, happier and more pleasant place to live that skill would be rapport.
Rapport skills are what politicians, counsellors, and leaders use to create trust and understanding with you. These skills are also used by sales people to get your trust, so that they have a better chance of making that sale.
You also use these same skills with your friends and family. They are the basis for all bonds of respect. You already use this communication skill and probably without being aware of it. Rapport is hard wired in your brain and is one reason that we are so successful as a species.
What rapport does is it creates the feeling of understanding with the other person. Understanding creates trust which in turn creates a sense of openess.
So what is this thing called rapport and how do you create it.
Rapport is a state where you feel good usually, though there are negative forms of rapport as well. As we are here to leave you in a positive state of mind we will only deal with the first type.
Rapport Communication Skill Diagram
The diagram above shows the main ways that you create rapport.
Because you receive data or information from your world or environment in different ways ( Modalities ) there are several pieces to the rapport puzzle.
The first is auditory, which is to do with sounds and speech. By matching the speed of the other persons speech: their volume, tone, speed of speaking and the types of words that you use they will feel understood.
The next modality is visual. If you match the other persons body position and their gestures you will create even more trust and understanding. Who else wants to feel trusted and understood ?
The third and final part of the rapport skills you can use is to match the breathing rate and depth of the other person.
Obviously this is just a brief overview of what is involved in creating rapport. There is so much more to learning this communication skill.
However, even just practising the three areas above will make a real improvement in your relationships.
Take them out into your world and give then a try…
Business Management & Customer Service : Effective Team Communication Skills
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Effective team communication skills include informing team members about their specific roles, getting feedback from the team, allowing equal involvement during brainstorms and having team incentives. Communicate with a team on a regular basis with tips from a business consultant in this free video on running a small business.
Expert: Helen Vella
Contact: www.vellaandassociated.com
Bio: Helen Vella has worked in the corporate world for more than 25 years, and with this experience, set up her own business more than eight years ago in the United Kingdom.
Filmmaker: Suzie Vigoin
Duration : 0:1:58
Reasons as to why communication skills are important for business?
Posted by: | CommentsReasons as to why communication skills are important for business?
Having good communication skills is a necessity when it comes to any job, especially business related careers.
Why do you think it is so essential to have good communication and people skills in a working industry?
What if one lacked communication skills, how would that affect their career? What could they do to improve??
Just looking for some personal opinions…Thanks!
The reason that it’s important is that much of the management work in industry and commerce is teamwork. It’s not a bunch of individuals all doing what they want in ivory towers. Goals have to be set, systems instituted, progress monitored and and tasks continuously checked and co-ordinated. If good communication skills abound, people know what they have to do and the timescale and they can see and understand how their effort contributes to the objectives. Without communication everyone is flying blind.
Clear writing can be learned, but (as you can see in YA!) it is not very common. The ability to say clearly, simply and unambiguously what you mean is an extremely valuable skill which it seems, is difficult to acquire. Used well it can enormously assist a career (see Mr. Obama). Both skills are largely a matter of excercise and discipline. That they are so relatively rare is one of the main reasons we need so many lawyers.
Customer service communication training and listening skills are sure to be easier with this innovative technique. Emotional Intelligence in business communications will sky rocket using these simple skills and bringing customer trust and loyalty by active listening.
See kmore communication skills training at http://walkyourtalk.org/
!@#$
Duration : 0:7:54
Where to find good articles about communication skills in business?
Posted by: | CommentsI need to find a couple of good articles from reputable journals or publications about why good communication skills are important in business. Also, why do employers look for applicants that have good communication skills. I have tried numerous searches and am not having any luck. I need this for my class tomorrow.
Does anyone know of a good article? If so, a link to it would be amazing! If not, does anyone know of a good place to look that isn’t one of the main search engines (since I have somewhat exhausted those)?
Have you tried Google books or Google scholars?
go to the library and ask them about their indexes&databases regarding your topic
Business English Communication Skills Workshop
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English Language Skills Training
ELST was initiated few years back by ENVISION to impart the basic tools of effective communication skills in English for young Tibetans to communicate better inorder to ensure their acceptance in social and professional circle. Moreover English language commanding worldly usage, the need for efficiency in this language has become indispensable. Hence in collaboration with Cambridge, every year available volunteers used to teach for almost a month long.
This year in absence of any available volunteers from Cambridge, Ms Rohini Mehta, a TEFL accredited with interior designing as profession was assigned with this programme, also has rich experience of teaching English wide across the globe. With Ritinjali, an NGO based in Delhi, she taught English to some of the students, namely from Thailand, Bhutan, India and few Tibetans too. On consideration for modest amount she volunteered to teach for the three weeks programme in Tibetan youth hostel in Delhi scheduled from 26 October to 13 November excluding Saturdays and Sundays in between.
The programme titled Business English Communication Skills (BECS), a part of ELST, basically covered the important aspects of employability. Beside this the basics of effective communication skills were imparted innovatively. Project based assignments were given both to the individuals and groups. While the individual project exposed the participants to the effective approaches for getting preferred job, the group project had a debate competition with a topic for each group and had both the for and against motions within respective group to be presented on the final day of the programme.
A written test of Cambridge module was conducted to benchmark their command over the language. Exercises on improvement in verbal communication were carried out frequently. For instance calling out names loudly from a distant, reading out scripts, presentation on topics assigned and role play were all carried out during the week to nurture the practice of confident communication. In between the programme, outdoor activities like playing basketball, enacting roles, and verbal communication exercises were done to maintain the interest for the course. Even daily practices of social etiquettes were practiced frequently to not only generate acceptance in the social circle but to enhance confidence while communicating in English.
One the second last day of the programme the presentations of individual project were done with powerpoint facility. The project served their purpose of having better information on getting their job. For many the whole exercise was an exploration for them.
The last day sequenced the debate competition firstly with each group debating on the topics assigned at the initial day of the programme. Followed by this was a group song, heal the world, presented by the participants. Next Tenzin and Penpa of T Boys, an upcoming dance group and the former students of Ms Rohini during her programme with Ritinjali, amused the audience with their sophisticated dance show.
All the participants were awarded certificates for successfully completing the programme. 15 students benefited from this programme and expressed their gratitude for having this programme here in the hostel. They felt that they have now overcome their inhibitions to great extent and felt more confident in using the tools as taught in the programme.
With a vote of thanks from Envision staff, the programme concluded with lots enthusiasm and inputs throughout all the sessions carried out in it.
Duration : 0:10:0
Is it possible to create your own business if communication skills is poor?
Posted by: | CommentsI want to create a business , but, I don’t have much ability to communicate. Is it possible to create your own business if communication skills is poor? Anybody please help.
The ability to communicate is very crucial; after all it’s how you get people to listen to you in the first place.
What business do you have in mind ?
Try to reply via my email, thank you.
Good Luck.
Business students learning ‘exceptional’ communication skills
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At NAU’s W.A. Franke College of Business, things are not business as usual, as programs evolve with a greater emphasis on communication.
Duration : 0:2:47
How can I make money? – Seeking opportunities?
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I am not set on using my skills or education and am open to all kinds of opportunities!
*Please be specific, provide links, and a series of steps to success!
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