Explain why presentation, interpersonal and communication skills are important to cusomer service?
ByBTEC Business help!!
10 points guys!!
Presentation: You are helping people you want to look presentable so that they feel more comfortable around you. Its more for their comfort than has anything to do with actually effecting what you are doing. This could also mean the presentation of your points and what you are trying to explain, by making it clear
Interpersonal: Having the ability to understand people so that you can better communicate, and they will therefore have a better understanding. Talking in a way that they can relate and comprehend.
Communication pretty much goes hand in hand with interpersonal skills. Its so ensure that you can understand how to serve them better and assist them.
Hope this helps 
Tom Antion & Rick Goodfriend, Customer Service Skills - Part 3
3 Comments
April 16th, 2010 at 5:56 am
Presentation: You are helping people you want to look presentable so that they feel more comfortable around you. Its more for their comfort than has anything to do with actually effecting what you are doing. This could also mean the presentation of your points and what you are trying to explain, by making it clear
Interpersonal: Having the ability to understand people so that you can better communicate, and they will therefore have a better understanding. Talking in a way that they can relate and comprehend.
Communication pretty much goes hand in hand with interpersonal skills. Its so ensure that you can understand how to serve them better and assist them.
Hope this helps
References :
April 16th, 2010 at 6:09 am
Presentations are details and prospect in nutshell. U can visit the site to know in detail. It will help u http://www.managementdynamics.info
April 16th, 2010 at 6:54 am
you can find 7 steps to success by Effective presentation skills…… http://bit.ly/10mOoP
References :