Jun

Business Telephone Systems

The four main types of business telephone systems (key telephone systems, private branch exchange telephone systems (PBX), KSU-less telephone systems and voice over internet protocol) all provide the same basic function (i.e. to make and receive telephone calls), but there are significant differences between them. If you need a telephone system for your business, then it is worthwhile learning about each of the systems available to ensure that you get the one that is best suited to your particular circumstances.

Private Branch Exchange Telephone Systems (PBX) – Unlike other telephone systems, this one is compact and flexible. It has more features than the other options and is easier to upgrade and to customize according to your needs. It can hold over fifty extensions and so is a good choice for large companies. However, as this system is the most advanced and provides the biggest capacity, it is the most expensive one.

Key Telephone Systems – The fact that this telephone system is well priced and easy to set-up means that it is a popular choice. It is ideal for businesses with between ten and fifty employees. Though it can cope with more than fifty extensions, that is not really what it was designed for, however, it is not difficult to combine it with a PBX system if you buy this system and later take more employees.

Voice Over Internet Protocol (VOIP) – This system is both the cheapest and the easiest to set-up. Unfortunately, it also the most basic of the four types of telephone systems and many of the features found on other systems are not available on this system. For businesses with just a few employees, and especially businesses who need to keep costs down to an absolute minimum, it is the best option.

KSU-Less Telephone Systems – This is the most common type of telephone system in use which is testament to the fact that it provides what most small businesses need. It can accommodate up to ten extensions, is easy to install and can be moved from one office to another (if you need to relocate). It is not particularly easy to upgrade, which is its only real drawback.

If you are not sure which of the above telephone systems would be best for your business then you should contact a company who specializes in these systems to ask for their advice. They will also be happy to demonstrate each of the systems to you, so you can get a hands on feel of how they work.

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