Mar
06
Customer Service Communication Skills – Part 2
By
Advanced Customer service training communication skills are sure to be 90% easier with this powerful technique. Emotional Intelligence will sky rocket using these skills. Listening skills will never be the same after watching this video . Handling anger management and retaining your customer, client or patient wuill be easier and more satisfying. These skills actually offer energy instead of losing it. You and your employees need to learn these simple skills to have a more rewarding and easier professional life.
See more communication skills training at http://walkyourtalk.org/
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Duration : 0:8:21
6 Comments
March 6th, 2010 at 7:57 am
My intention, for …
My intention, for connection and ease between custiomer/patient/client to the business. Wouldn’t it be refreshing if the people you did business could offer you empathy and understanding on a challenging day to you?
NVC is used in business all the time. If you read in various books how the consciousness may be used. I request that you do more research and watch the video again. maybe you will have more understanding.
March 6th, 2010 at 7:57 am
Not quite integrity …
Not quite integrity (because if you’re doing it “for the money” that’s still integrity).
It’s more about purpose. Is the _purpose_ money or people?
March 6th, 2010 at 7:57 am
I am hearing that …
I am hearing that integrity is very important to you. Is that correct
March 6th, 2010 at 7:57 am
Yeah, I guess I’m …
Yeah, I guess I’m wanting more understanding of your intention.
The thing that triggered it is hearing about how great empathic listening is *for business* or *for customer service*. Which, I think, cheapens NVC to the level of “Hey look, this will make you money”
Well, yeah, it will make you money, but in my vision for the world, we practice compassion because we care about each other not because we care about each other’s money.
March 6th, 2010 at 7:57 am
Understanding that …
Understanding that you are wanting more understanding of my intention?
I’m not clear of your concern and want to understand. Could you offer an observation that triggers this concern
March 6th, 2010 at 7:57 am
Rick, I appreciate …
Rick, I appreciate that you are spreading NVC (nonviolent communication) ideas of empathic listening.
I’m worried though, because it seems that you are suggesting empathic listening *because* of the financial benefits instead of the intrinsic value of people.